Random disconnections from SmartConsole

[SantiagoPlatero]

When I open the SmartConsole I can use it for say 5 minutes and then it disconnects with the following error

Meanwhile I have ping with the management server and all services in it looks ok.

Where can I start to troubleshoot this issue?

Thanks!

[Eyal_Balla]

hi Santiago,

is your installation part of the EA? public EA?

[SantiagoPlatero]

I did the EA installation with the EA team and with an engineeer on the site. If I not mistaken, it is the R80 take 6 we've installed.

[Eyal_Balla · Accepted solution]

Hi,

I have contacted EA team and they will contact you to help with your issue.

[Shehan_Wickrama]

Any solution I'm experiencing this on R80.10_T421 only difference is time

[Timothy_Hall]

Assuming the network path between your SmartConsole system and the R80 SMS is stable and unimpeded, in pre-R80 releases one would look for a restart of the SMS's fwm process which services the GUI network connections.  While fwm still exists in the R80 Mgmt release, it seems to only be servicing certain older GUI clients such as SmartUpdate.

In R80 Mgmt it appears that the main SmartConsole connections are being serviced by a java process listening on port 19009.  To see if this process has undergone a restart, run "cpwd_admin list" and look at the CPM (Check Point Management) and FWM lines of the output:

CPM	356	E	2	[07:47:15] 15/3/2016   N	/opt/CPsuite-R80/fw1/scripts/cpm.sh -s
FWM	361	E	2	[07:47:15] 15/3/2016   N	fwm

Does the start time for these processes closely match all the other monitored processes?  Or does it look like one or both of these processes got restarted by cpwd?

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