RADIUS / TACACS+ login won't work - SmartConsole

[ShlomiA]

Hi,

I'm trying to create an administrator user that will login through RADIUS / TACACS+ server.

I followed multiple guides to create a user on smartconsole and I made sure everything is correct.

I tested my RADIUS / TACACS+ servers authentication with third party tools to make sure authentication is working fine.

No matter what I do, When I try to log with the RADIUS / TACACS user through SmartDashboard, I get "Authentication to server failed." and in Audit logs I see "Password is incorrect". even though the password is correct.

It does work on Gaia, It doesn't work on SmartConsole. Am I missing something? I also don't see any logs in my RADIUS server when I perform authentication to my smartdashboard I do see when I test from another tool.

Thanks

[PhoneBoy]

What version/JHF level?
Also, did you perform an Install Database after creating the users?
(Not the same as performing an Install Policy)

[ShlomiA]

R80.10 take 462 is my version
How do you perform Install Database? Possible from the GUI ?
Thanks 🙂

[PhoneBoy · Accepted solution]

There is a build 462 but not a Take 462.
Regardless of the JHF level, you should upgrade from R80.10 since it will be End of Support in the next few weeks.

Install Database should be available from the menu in the upper left.

[ShlomiA]

Thank you so much for the information!

[LostBoY]

Hi.. did you get around this problem ? 

i am facing same issue with one of the users