R81.10 Smart console Stack

[Ihenock1011]

Hi All,

We are currently using Checkpoint Security Gateway R81.10, and I'm experiencing issues with the Smart Console being slow and occasionally getting stuck. Specifically, when attempting to add hosts to a group, the process takes an extended amount of time. Are there any recommended solutions for addressing this issue?

FYI: The issue is happening on all admin computers and We all using Build 418 Version.

Thanks,

[Chris_Atkinson]

Are you experiencing this with a specific group referencing a lot of objects or can it be any group has this issue?

For context can you also share more about the load characteristics and specs of the Management etc.

[Ihenock1011]

@Chris_Atkinson we are experiencing on specific group.

[Chris_Atkinson]

Noted - How many objects does it contain?

Refer also: sk178325

[Ihenock1011]

Almost 8,000 objects

[PhoneBoy]

Be mindful of the limits here: https://support.checkpoint.com/results/sk/sk178325

[Chris_Atkinson]

What is the use case of the group, perhaps one of the 'feed' options we have might be a better approach to scale this for you?

Another option could be to edit the object via the API perhaps.

[_Val_]

What are the HW parameters on the SmartCenter server? CPUs, RAM, etc? Any free space issues on HDDs?

[Timothy_Hall]

Almost certainly a resource issue on the SMS.  # CPUs?  RAM?  If it is a Smart-1 appliance, is the logs/sec approaching the limit for the system?  (cpstat mg -f log_server)

If running in a Virtual Machine, your SMS's disk path is almost certainly oversubscribed and performance will be terrible.  Seen it a million times.

[Ihenock1011]

The SMS Model is  Smart-1 6000-L Appliance and here is the output for the command

[Tal_Paz-Fridman]

Could you also check the following:

1| Machine running SmartConsole - RAM and CPU

2| CPU level and Memory for the SmartConsole.exe process on the Windows machine during the flow (from the moment you open the Group Object)

[Ihenock1011]

1| Machine running SmartConsole - RAM and CPU

12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz

16.0 GB (15.7 GB usable)

2) CPU level and Memory for the SmartConsole.exe process on the Windows machine during the flow (from the moment you open the Group Object)

CPU 5% and Memory average of 850 MB

[Timothy_Hall]

Those log rates are within the amount supported by a 6000-L, do you have SmartEvent enabled on this SMS?  Please provide the following command outputs, run on your SMS from expert mode:

netstat -ni

free -m

raid_diagnostic

raidconfig status

cpstat -f sensors os

cpstat os -f multi_cpu -o 1 -c 5