R80.20 Jumbo hotfix 183 verify error

[AkosBakos]

Hi There,

I need a  fast help 

Simple MGMT on a VM, I want to install the latest jumbo over JHF 141. 

I got this error message:

The issue is the same with JHF 161 witch is the next GA aftet 141

Of course I will uninstall the JHF 141 but I want to know ha somebody this error earlier?

I beleive in the power of the community....

BR

Akos

[shlomip]

@AkosBakos ,

Can you please send the mentioned file the the screenshot above

also, run in expert mode "da_cli collect_logs" and send the output tgz file

i will take a look and try to help

Please also send output of "cpinfo -y all"

[AkosBakos]

Hi shomip,

Amaizing SLA 🙂

The issue is the same with the gw HA members but there are take 47 installed.

[11/26/2020 18:28] - A fix conflict was detected during pre-install validation.
To prevent system instability, installation will not continue.
Please contact Check Point support with the following information:

HF Check R80_20_JUMBO_HF_MAIN

Conflict found, version R80_20_JUMBO_HF_MAIN with hotfix :R80_20_JUMBO_HF_MAIN - details:
cr: PRHF-426 files: fwstop

[shlomip]

@AkosBakos  and they are both failing on the same issue (PRHF-426)? because I can't tell it from the MGMT machine screenshot

i will check, but please send the files i asked and output of "cpinfo -y all"

you can send also from the GW machine and i can check it

[AkosBakos]

Hi,

Here we go:

This is Check Point CPinfo Build 914000215 for GAIA
[IDA]
No hotfixes..

[MGMT]
HOTFIX_R80_20_JUMBO_HF_MAIN Take: 47

[CPFC]
HOTFIX_R80_20_JUMBO_HF_MAIN Take: 47

[FW1]
HOTFIX_R80_20_JUMBO_HF_MAIN Take: 47

FW1 build number:
This is Check Point's software version R80.20 - Build 047
kernel: R80.20 - Build 047

[SecurePlatform]
HOTFIX_R80_20_JUMBO_HF_MAIN Take: 47

[PPACK]
HOTFIX_R80_20_JUMBO_HF_MAIN Take: 47

[CPinfo]
No hotfixes..

[DIAG]
No hotfixes..

[CVPN]
HOTFIX_R80_20_JUMBO_HF_MAIN Take: 47

[CPUpdates]
BUNDLE_R80_20_JUMBO_HF_MAIN Take: 47

[shlomip]

@AkosBakos , On the GW you are also trying to install Take 183?

[AkosBakos]

@shlomip Exactly

[AkosBakos]

@shlomip I had a try with JHF 141 and the message is the same:

An additional information: this are 4400 appliance which have no Engineering support since june 2020

Á

[shlomip]

@AkosBakos , I am checking

[AkosBakos]

@shlomip The SmartCenter has the same issue:

[11/26/2020 18:12] - A fix conflict was detected during pre-install validation.
To prevent system instability, installation will not continue.
Please contact Check Point support with the following information:

HF Check R80_20_JUMBO_HF_MAIN

Conflict found, version R80_20_JUMBO_HF_MAIN with hotfix :R80_20_JUMBO_HF_MAIN - details:
cr: PRHF-426 files: fwstop

Now I opened a SR-ticket at the support.

BR

Akos

[shlomip]

@AkosBakos , 

I can clearly see the issue on the GW side, this entry (PRHF-426) exits in one of the JHF files 

and it shouldn't be there.

easiest way to solve it is to uninstall Take 47 and directly go to take 183.

Was there a previous take installed before take 47? which one?

On the MGMT side, while it is the same entry, I still need to understand why it failed between Take 141 to Take 183 because from what I see it shouldn't have 

Where there previous JHF takes installed on this SmartCenter, Take 47 maybe?

I will need the logs from that machine (da_cli collect_logs) to understand the reason

[AkosBakos]

@shlomip 

I opened a ticket at Check Point. We shedule remote session for today. She said, there should't be conflict regarding the cpinfo-s

MGMT side: yes there was jumbo 47 installed before jumbo 141

BR

Akos

[shlomip]

@AkosBakos ,

if you had Take 47 on the MGMT side , then it is the same issue for both.

and easiest (and safest) way to solve it is to uninstall

Maybe Support can offer a different solution, you can check with them

if you can provide me the Ticket ID I can try and help

This is a problem we will need to fix

[AkosBakos]

@shlomip 

6-0002437890 is the ticket number.

[shlomip]

@AkosBakos ,

Thanks,

I sent the Support Engineer my analysis of the issue to help and expedite it

[AkosBakos]

@shlomip 

Today I did some test im my lab.

With R80.20take101 install media >> install the system from strach >> install the take47    >> after this try to install any hofixes >> error: Conflict found, version R80_20_JUMBO_HF_MAIN with hotfix :R80_20_JUMBO_HF_MAIN - details:  cr: PRHF-426 files: fwstop

Interesting. Now I uninstall take47, then i can install JHF take183..

But to do this in a productive enviroment, at my own risk, I do not dare 🙂

Akos

[AkosBakos]

@shlomip 

I promised a feedback. A did the upgrade yesterday, and worked seamless.

BR

Á

[shlomip]

Glad to hear @AkosBakos , and glad we can help.

We are in the process of fixing this issue, it should be quite soon

Shlomi