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Damilola_Cole
Explorer

R80.10 Smart Event Displays No Reports

My Smart Event recently displays no report (says query failed), I have tried searching for SKs, can anyone please help me out. 

Hope this helps provide some information

3 Replies
Alejandro_Mont1
Collaborator

It looks like the log Indexer process has crashed. Is there anything in the /var/log/dump/usermode directory? Have you tried a reboot?

0 Kudos
Danny
Champion
Champion

Are you using the latest R80.10 Jumbo Hotfix (Take56)?

0 Kudos
Daniel_
Collaborator

damil8d076076-5df2-4bad-83b1-cf8ff63741ba schrieb:

My Smart Event recently displays no report (says query failed)

We had the same issue (and also crashes from log Indexer process)

You have to open a service request.

WE(!) stopped  Solr

$RTDIR/scripts/stopSolr.sh

and then deleted all audit log under

/var/log/opt/CPrt-R80/log_indexes

Then we set RFL_SOLR_MAX_HEAP in

/opt/CPsuite-R80/fw1/conf/serverSettings.props
to 4000m and reboot the system.

(We are using take42)

Good luck! We had many issues during the upgrade....

 

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