R80.10 B005 SmartConsole issues on 4K display

[Paul_Hagyard]

Has anyone else tried the B005 R80.10 SmartConsole on a 4k (3840x2160) display? Just tried and it's unusable - scaling issues and parts of the screen disappearing. Played a little with Windows compatibility settings to no avail. Screenshot attached. Running in a VM at 1080p is a workaround 🙂

[Danny · Accepted solution]

I suggest to open a support ticket with TAC and request the latest ongoing build of the R80.10 SmartConsole release (currently: Build 013).

[Tomer_Sole]

4K and various DPI resolutions have been supported since the launch of R80.10. For issues, please open support tickets.

[Ricardo_Gros]

Just as info, i have latest build of smart console and i have the same issue still.

[Tomer_Sole]

can you share your support ticket number in private?

[Ricardo_Gros]

I did not open yet, i stumbled on this article and tried the latest version first. 

I will probably open one on Monday then. 

[Jonne_Hannon]

Hi Paul,

Did you ever get a solution for the issue?  I have a user that has the same issue as your screenshot running 4K monitor at 3840*2160 resolution with 150% scaling (recommended settings).  We tried different builds of R80.10 SmartConsole and now R80.20 SmartConsole to no avail.  The user has also tried different scaling and resolutions, but makes no difference.

Thanks,

Jonne.

[Niroyec_Yerusha]

Great!