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Niels_Poulsen
Employee
Employee

No update statuses - AB, AV, Threat Emulation blades

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I'm running on build 75.

When I enable the AB, AV and Threat Emulation (in threatcloud) blades it shows as activated on the gateway but in the policy phane it tells me that there are no update statuses, as if there's no gateway with the blades enabled - there is! And the policy is installed etc.

At the same time I see this:

No status, even though the gateway and the mgmt server is working.

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1 Solution

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Dima_M
Employee
Employee

Discussed this with Niels, issue is resolved in later takes.

View solution in original post

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6 Replies
SantiagoPlatero
Collaborator

Hi Niels Poulsen​,

Check out the error might be a SIC connectivity issue. In the gateway properties window, check the SIC is established and in Communication check Test SIC Status option does not end with an error.

Also you can try to first install the Threat Prevention policy package and then check back on the Updates window if you can now download the updates.

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Niels_Poulsen
Employee
Employee

Hi

The SIC is working. All other functions i online and working on the GW.

I did (and done it again) install the policy - did not change the view.

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SantiagoPlatero
Collaborator

Strange. Did you try to install database?

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Niels_Poulsen
Employee
Employee

Yes. Made no difference...

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Eyal_Balla
Employee Alumnus
Employee Alumnus

Niels,

I am taking this offline. will update the thread when we have a resolution.

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Dima_M
Employee
Employee

Discussed this with Niels, issue is resolved in later takes.

View solution in original post

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