Manual Application Control & URL Filtering update fails on the Security Management Server

[freeman91]

Hi all,

in smart console I started seeing problem with ISP and application and control blade update

with manual update the ISP will update, but the App and Control will not with the same error. So there is connection to the Check Point services.

I found https://support.checkpoint.com/results/sk/sk131392 where this problem is explained, but because of leak my expirience with CP, is there any downtime if I restart FWD.

Can I do this in working hour? Do I need any snapshoot to make?

Or this SK is not my case problem?

Solution

The FDT works alongside FWD, so if you see errors related to FDT in the FWM debug on the Security Management Server, restart the FWD.

On the Security Management, run the following commands in expert mode:

[Expert@HostName]# cpwd_admin stop -name FWD -path "$FWDIR/bin/fw" -command "fw kill fwd"

[Expert@HostName]# cpwd_admin start -name FWD -path "$FWDIR/bin/fw" -command "fwd"

Thank you.

[PhoneBoy]

Restarting anything on a management server should have no impact on the gateway.
Logs will accumulate on the gateways if fwd is down and will be forwarded once connectivity is restored.