License installation only works through SmartConsole but not SmartUpdate

[kamilazat]

Hello all!

The problem started with the error message "The selected file is in the wrong format." in SmartUpdate. First we thought that it may be a corrupted license file, redownloaded it and tried again, to no avail.

When we install the license files on SmartConsole, everything works perfectly fine.

We did a cpm debug using this command (pretty much activating almost all the topics that looked somewhat relevant):

[Expert@SMS:0]# /opt/CPsuite-R81.20/fw1/scripts/cpm_debug.sh -t Assign_Global_Policy BackupRestore CDS Cloud Compliance CPDiagDumperSvc crud Default_Values Deployment Diff Install_Policy_Settings LicenseManagement Locks_All Login LSM_API Notifications Online_Services Permissions Protocol_Applications publish Revisions rulebase Saml_Login Scripts Search Sessions SmartTasks Solr Statuses sunset Permissions Topology Validations webservices -s DEBUG

I attached the debug logs for your eyes as well. I utterly failed to find anything useful.

Where else can we look at to troubleshoot this?

As always, thank you very much!

[Tal_Paz-Fridman]

Please see if https://support.checkpoint.com/results/sk/sk106393 helps:

"The selected file is in the wrong format" error when importing a license file into SmartUpdate

If it does not try debugging the FWM process (with TDERROR_ALL_ALL=5) and send the output.

BTW what was the motivation for using SmartUpdate, a legacy application, if it was successful through SmartConsole?

[G_W_Albrecht]

sk106393 is only for EOL versions with the latest being R77.30 - and SmartConsole would not accept it if it was not properly generated, or was corrupted.

[G_W_Albrecht]

What is the product you tried to license ?