Issue with File Download Being Blocked

[N-eight]

I tried downloading a file from a website, but the download was blocked. Even after switching browsers (e.g., Chrome, Firefox, or Edge), the issue persists.

Upon further investigation, I found that:

1. Devices with Endpoint Check point cannot download the file and display a warning message that the download is blocked.
2. Devices without Endpoint Check point can download the file from the same website without any issues.

         

I attempted to resolve the issue by creating exclusions for the following:

Threat Emulation, Extraction, and Zero Phishing Exclusions:
- exat.co.th
- etax.exat.co.th
- etax.exat.co.th/external/login?mode=download&doc=140471595&ftype=1

Please provide detailed instructions on how to resolve this issue. Thank you!

[the_rock]

Did you try maybe using wildcard to see if that helps?

Best,

Andy