How to get specific Jumbo take

[Martin_Raska]

Hello Guys,

I need to download specific Jumbo take 56 for R80.10 in order to solver issue sk115243.

Is there any easy way how to get it?

Is the ticket only option?

How to proceed if an environment is not covered by support?

Thanks

[Tom_Cripps]

Hi Martin,

You can edit the syntax of that file name and then search for it when clicking "Add Hotfixes From The Cloud"

I do believe the sk number is the document for the Jumbo HF accumulator 

[G_W_Albrecht]

> I need to download specific Jumbo take 56 for R80.10

Why do you need especially that version ? It is from 23 Nov 2017 and in sk116380 Jumbo Hotfix Accumulator for R80.10 (R80_10_jumbo_hf) you find the General Availability Take 112 or the Ongoing Take 121 for download !

Generally, you could download Take 56 form the cloud as Check_Point_R80_10_JUMBO_HF_Bundle_T56_sk116380_FULL.tgz

but you also Need the corresponding Dashboard Check_Point_SmartConsole_R80_10_jumbo_HF_B013_Win.exe.

> How to proceed if an environment is not covered by Support?

Buy Support  that is a good thibng...

[Martin_Raska]

I can add it to the repository from the cloud but it's not visible in Gaia portal - show all packages, then I cannot download it.

I need it because of error when upgrading to take 112 

Uninstall of package Check_Point_R80_10_JUMBO_HF_Bundle_T56_sk116380_FULL.tgz Failed

The package file is not found in the repository.

Support? Its a LAB/Demo environment.

Why do I need support for the previous take? Why there are no links for previous takes in sk116380?

[Tom_Cripps]

Does the event log not show you anything useful?

[Martin_Raska]

Tom,

only this:

Uninstall of package Check_Point_R80_10_JUMBO_HF_Bundle_T56_sk116380_FULL.tgz Failed

The package file is not found in the repository.

CPUSE cannot find one of the uninstallation files. Contact Check Point Technical Services for further assistance.

So in other to install take 112 it has to uninstall take 56 which is not in the repository. - sk115243

[G_W_Albrecht]

> Why do I need support for the previous take? Why there are no links for previous takes in sk116380?

You need support for all installed CP Software outside of demo/eval period. Also, nobody needs the old Jumbos anymore 😉

> I need it because of error when upgrading to take 112 

I would suggest not to try sk115243 as it is much easier to re-install a clean R80.10 Take 462, SmartConsole Build 042 and Jumbo 112 or 121 instead.

[#8]

Hi Martin, there are several cases that can be qualified as "Lab and Demo".

1. Lab installation, physical of VM, within 15 Plug and Play period. In this case you should be able to download all available patches

2. Lab installation of a loaned demo appliance or with CP evaluation license. Demo box comes with support attached to it; and evaluation license is should also allow you to download the patches.

In either case you should be able to search CPUSE repository in a manner already explained above. 

Now, to your question. Take 56 is VERY old. It is now decommissioned. I believe that is to the reason you cannot see it in the repository. For all needs and purposes please use Jumbo take 112. 

Hope this helps.

[Martin_Raska]

Guys,

I appreciate your thoughts but you don't listen. I'd like to install take 112 but I cannot because CPUSE wants to uninstall take 56 first and there is an issue. There is not take 56 in the repository, probably deleted manually.

The error message says when I click install take 112 in CPUSE:

Uninstall of package Check_Point_R80_10_JUMBO_HF_Bundle_T56_sk116380_FULL.tgz Failed

The package file is not found in the repository.

CPUSE cannot find one of the uninstallation files. Contact Check Point Technical Services for further assistance.

I could add take 56 to the repository via cloud but its is not working. So I need physical take 56 and then upload it to CPUSE manually.

It will be faster to reinstall it from scratch then upgrading it.

[G_W_Albrecht]

Yes, that is my Suggestion - re-install from scratch is much better here...

[_Val_]

Apologies, Martin, you did have referenced to SK that describes your issue clearly, but them it got sideways. I just wanted to clarify specific cases when you can get CPUSE packages without having an actual paid support contract in place.

My mistake, should pay more attention.  

[Houssameddine_1]

Please check this SK , I think the issue will b fixed by following the steps

"Uninstall of package Check_Point_R80_JUMBO_HF_T....tgz Failed" message when uninstall current Take ... 

[_Val_]

Wow, congratulations, you made the circle complete. The topic starter mentions this SK in his original post 🙂

[Houssameddine_1]

Sorry, I didn't pay attention to the Sk, I was looking at the error message that he got

[Jason_Elmore1]

I had this issue a while back and I essentially "created" my own.

Found a different JHA edited the name, and the config files within the bundle and uploaded it and then ran the new HFA and it completed.

It worked, probably not the recommended way to solve it.  I have since recreated the entire box from scratch, it got me to the latest HFA, but I didn't like leaving it like that.

[Jan_Jagos · Accepted solution]

Hi Martin,

You can download it here  https://supportcenter.checkpoint.com/supportcenter/portal/role/supportcenterUser/page/default.psml/m...

Jan

[Martin_Raska]

Thanks JAN, for others who encounter the same issue try to search it via Download center. 

http://downloads.checkpoint.com/dc/agreement.htm;jsessionid=1D3E33B9DE5FBF6B244B0D1680D351AB 

[Petr_Hantak]

Thanks! I have no idea that we have some kind of search tool available.