Forget Checkpoint manager password

[yeruel]

Hi Checkmates,

I forgot the password for Security manager to login using either smartconsole or CLI. Please advice solution for the recovery without factory reset the security manager.

[Chris_Atkinson]

Did you already review knowledge articles like sk163461?

[the_rock]

CLI brother, there might not be an easy way. Smart console, super easy if you had ssh access, which sadly you dont. I feel what Chris sent is your best option.

Andy

[the_rock]

Btw, are you the only admin? 

Andy

[Tal_Paz-Fridman]

Use cpconfig on the machine and add a new administrator:

https://sc1.checkpoint.com/documents/R82/WebAdminGuides/EN/CP_R82_SecurityManagement_AdminGuide/Cont...

Same option is available using cp_conf:

https://sc1.checkpoint.com/documents/R82/WebAdminGuides/EN/CP_R82_SecurityManagement_AdminGuide/Cont...

[the_rock]

I dont think that would work sadly, since they dont even have cli access : - (

Andy

[the_rock]

I know these AI answers might not be super helpful, but worth trying in your case...

Andy

✅ Option 1: Reset via Single-User Mode (GRUB Boot)

1. Reboot the Security Management Server.

2. At the GRUB menu, press e to edit the boot parameters.

3. Locate the kernel line (starts with linux) and append the following to the end of the line:

   ini

   CopyEdit

   init=/bin/bash

4. Press Ctrl + X or F10 to boot.

5. You will be dropped to a root shell without a password.

6. Remount the root file system as read-write:

   bash

   CopyEdit

   mount -o remount,rw /

7. Reset the admin password:

   bash

   CopyEdit

   passwd admin

8. Reboot normally:

   bash

   CopyEdit

   reboot -f

✅ After rebooting, you can log in via CLI as admin with the new password. Use cpconfig to reset SmartConsole passwords or recreate users if needed.

[_Val_]

Implement the procedure described in sk163461