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Bernardes
Advisor
Advisor
Jump to solution

Fail on Smartview

Hello Mates! When I try to see something about smartview, I can't.

When I try to access https://management_IP/smartview  this redirects me to Gaia portal.

I have a applied evstop;evstart and cpstop;cpstart to try to recover, but it doesn't work.

Look how it shows me the licenses in smartconsole. I attached an image.

sms-pmsa.png

Any advice to recover the service?

2 Solutions

Accepted Solutions
Bernardes
Advisor
Advisor

Dear Friends,

The problem has been resolved by following the solution in this post https://community.checkpoint.com/t5/Management/Smartview-stuck-as-loading-smartview-in-R80-20/td-p/3... As instructed in the post, I replaced the httpd2-smartview.conf file, then performed a cpstop;cpstart, and upon accessing the SmartConsole again, everything returned to normal.

For some reason, the httpd2-smartview.conf file was empty, likely due to some unauthorized modification. But now it is working normally.

Thank you for all your dedication!

View solution in original post

the_rock
Legend
Legend

I believe you replace it with clean file from working mgmt. Here is mine on R81.20

Andy

 

[Expert@cpazuremgmt:0]# find / -name httpd2-smartview.conf
/web/conf/extra/httpd2-smartview.conf
[Expert@cpazuremgmt:0]# more /web/conf/extra/httpd2-smartview.conf
LoadModule proxy_module modules/libmod_proxy.so
LoadModule proxy_http_module modules/libmod_proxy_http.so
LoadModule proxy_wstunnel_module modules/libmod_proxy_wstunnel.so

ProxyErrorOverride On

<Location /smartview/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/PUSH/
</Location>

<Location /smartview/embedded/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/embedded/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/embedded/PUSH/
</Location>

<Location /smartview/editor/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/editor/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/editor/PUSH/
</Location>

<Location /smartview/viewer/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/viewer/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/viewer/PUSH/
</Location>

<Location /smartview>
#START_ACCESS_LIST
Require all granted
#END_ACCESS_LIST

<LimitExcept HEAD POST GET>
Require all denied
</LimitExcept>

ProxyPass http://127.0.0.1:8082/smartview
ProxyPassReverse http://127.0.0.1:8082/smartview
</Location>

<Location /smartview/pdf/>
Require all denied
</Location>
[Expert@cpazuremgmt:0]#

View solution in original post

26 Replies
Chris_Atkinson
Employee Employee
Employee

Which JHF version is applied to the management out of interest?

CCSM R77/R80/ELITE
0 Kudos
Bernardes
Advisor
Advisor

Hello @Chris_Atkinson this appliance runs R81.10 HOTFIX_R81_10_JHF_COMP Take: 66

0 Kudos
the_rock
Legend
Legend

Are you using custom port to log into web UI or is it just default 443?

0 Kudos
Bernardes
Advisor
Advisor

Hello @the_rock to Gaia Web portal the default 443 port is used.

0 Kudos
the_rock
Legend
Legend

Okay...any idea when this happened? Did it ever work?

0 Kudos
Amir_Senn
Employee
Employee

This definitely looks like redirecting issue.

I would try to connect directly to MGMT server from the same subnet (take a laptop and connect it directly to switch) and look at the same page or trying to connect to webapp.

If this doesn't work, probably port issue. You can also try to connect to it using port 8443.

Kind regards, Amir Senn
0 Kudos
the_rock
Legend
Legend

But I think it would "folllow" the port, no? I recall when I had my mgmt on port 4434, smart view would point to https://172.16.10.203:4434/smartview and worked fine. The only reason I put it back to 443 was due to running mgmt_cli commands.

Andy

0 Kudos
Bernardes
Advisor
Advisor

Hello @Amir_Senn .

The problem is actually that when I try to open a new tab in Logs and Monitor to view the reports, SmartView keeps loading and opens the Gaia portal login page within the SmartConsole as shown in the image below:

smart-view.png

When I try to view the licenses via SmartConsole, this is how it appears:

smartlicense.png

This is strange, it shouldn't be like this.

0 Kudos
the_rock
Legend
Legend

I remember customer has this issue once and we tried evstop/start , as well as cpstop/start, but to no avail, so once mgmt was rebooted, worked fine.

Did you try the reboot?

Andy

0 Kudos
Amir_Senn
Employee
Employee

Yes this looks to be the same issue. That probably means you have a redirect on the path from SmartConsole host to the server.

I still suggest trying to connect and compare a host with SmartConsole from the same subnet. If this works you can work the way from there to the subnet you're using now.

Kind regards, Amir Senn
Bernardes
Advisor
Advisor

Sorry, but I didn't quite understand what you meant. Are you saying that there is a redirection from the host where I have the SmartConsole installed? How is that possible if I access other managements and the problem doesn't occur?

0 Kudos
the_rock
Legend
Legend

Can you send output of below, just to make sure (mgmt server, clish)

show web ssl-port

Andy

0 Kudos
Bernardes
Advisor
Advisor

hello @the_rock bellow the output

ssl443.png

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the_rock
Legend
Legend

That looks right, so its default 443 port. I did not quite understand either what @Amir_Senn meant, maybe he can clarify. Btw, did this ever work properly? Maybe try install latest jumbo, does not hurt, since its management, so reboot is not really an issue.

Andy

0 Kudos
Bernardes
Advisor
Advisor

sorry for the late answer. I tried to upgrade for the latest take (94), rebooting and the same occurs. This is very weird.

0 Kudos
Amir_Senn
Employee
Employee

I meant that you can take a laptop, connect it directly to the server who is running as SmartEvent or to the switch it's connected to, try to reach the web SmartView app. If you succeed - it's redirecting by one of the GW.

Kind regards, Amir Senn
0 Kudos
Bernardes
Advisor
Advisor

I tried to reach smartview by browser, but it opens the Gaia Portal. It seems that smartview is not working properly, but I already tried to evstop;evstart, cpstop;cpstart, upgrade to the latest r81.10 take 94 and reboot. It doesn't work at all. The api status is running ok.

I'm thinking in get a migrate file and try to restore in another brand new VM to test.

0 Kudos
Bernardes
Advisor
Advisor

Dear Friends,

The problem has been resolved by following the solution in this post https://community.checkpoint.com/t5/Management/Smartview-stuck-as-loading-smartview-in-R80-20/td-p/3... As instructed in the post, I replaced the httpd2-smartview.conf file, then performed a cpstop;cpstart, and upon accessing the SmartConsole again, everything returned to normal.

For some reason, the httpd2-smartview.conf file was empty, likely due to some unauthorized modification. But now it is working normally.

Thank you for all your dedication!

the_rock
Legend
Legend

Thanks for letting us know! Good job.

the_rock
Legend
Legend

@Bernardes ...just curious, did you actually end up building brand new server and then copy that file over to one that had the issue?

Andy

Bernardes
Advisor
Advisor

@the_rock yes, I dit it.

Salom_Idhogela
Collaborator

Hi,

How did you replace the httpd2 file? You replaced it with what?

Regards,

Salom

0 Kudos
the_rock
Legend
Legend

I believe you replace it with clean file from working mgmt. Here is mine on R81.20

Andy

 

[Expert@cpazuremgmt:0]# find / -name httpd2-smartview.conf
/web/conf/extra/httpd2-smartview.conf
[Expert@cpazuremgmt:0]# more /web/conf/extra/httpd2-smartview.conf
LoadModule proxy_module modules/libmod_proxy.so
LoadModule proxy_http_module modules/libmod_proxy_http.so
LoadModule proxy_wstunnel_module modules/libmod_proxy_wstunnel.so

ProxyErrorOverride On

<Location /smartview/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/PUSH/
</Location>

<Location /smartview/embedded/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/embedded/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/embedded/PUSH/
</Location>

<Location /smartview/editor/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/editor/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/editor/PUSH/
</Location>

<Location /smartview/viewer/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/viewer/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/viewer/PUSH/
</Location>

<Location /smartview>
#START_ACCESS_LIST
Require all granted
#END_ACCESS_LIST

<LimitExcept HEAD POST GET>
Require all denied
</LimitExcept>

ProxyPass http://127.0.0.1:8082/smartview
ProxyPassReverse http://127.0.0.1:8082/smartview
</Location>

<Location /smartview/pdf/>
Require all denied
</Location>
[Expert@cpazuremgmt:0]#

Salom_Idhogela
Collaborator

I have managed to resolve the issue, I got the file from backups and copy it. I see the existing one did not have any content.

Thank you for the support.

Regards,

Salom

the_rock
Legend
Legend

Good job!

0 Kudos
Bernardes
Advisor
Advisor

@Salom_Idhogela , @the_rock is right! I replaced it with a new file of an SMS working.

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