Create a Post
cancel
Showing results for 
Search instead for 
Did you mean: 
Mark111
Explorer

Crash Smart Console R81.10

Crash Smart Console R81.10 

I am having an error (Smart console has experienced a serious problem and need to relaunch).

0 Kudos
6 Replies
_Val_
Admin
Admin

Please open a TAC request for that.

0 Kudos
Tal_Paz-Fridman
Employee
Employee

Aside from opening a TAC SR as Val suggested I have a few questions:

1| Does it happen consistently?

2| When does it happen (what action or flow)?

3| Did you try the same flow using another SmartConsole client (on a different PC)?

Thanks

Tal

0 Kudos
Chris_Atkinson
Employee Employee
Employee

Does the portable version (sk116158) have the same issue for you?

Another option is to try cleanly installing the latest build of SmartConsole R81.10 (build 412)

https://sc1.checkpoint.com/documents/jumbo_hfa/r81.10_sc/r81.10/build_412.htm

 

 

CCSM R77/R80/ELITE
0 Kudos
the_rock
Legend
Legend

I second what @Chris_Atkinson said. Thats first thing I always recommend to people...

Here is what I would try:

1) test latest smart console build on another machine

2) if 1 fails, then test portable console

3) if both 1 and 2 fail, then you need to run below commands and look for following

cpwd_admin list (look for fwm process and make sure it shows E 1, otherwise if it shows say T 0 or E and any number higher than 1, it means its terminated or restarting constantly and needs to be debugged)

$FWDIR/scripts/./cpm_status.sh and make sure output says management is up and ready 

api status -> make sure it shows SUCCESSFUL at the bottom of the output

Hope that helps.

Have an amazing weekend!

Andy

0 Kudos
EvanRaci
Participant

Did you get a solution ? I've upgraded Smart-1 version R81.10 and use latest smartconsole Check_Point_SmartConsole_R81_10_jumbo_HF_B416_Win today. And experiencing the same issue Smartconsole crashed when I tried to click on Cluster object.

the_rock
Legend
Legend

Im pretty sure I had this issue back in R80.40 and portable smart console worked for me.

Andy

0 Kudos

Leaderboard

Epsum factorial non deposit quid pro quo hic escorol.

Upcoming Events

    CheckMates Events