Could not connect to Monitoring Blade

[Tomas_Hamrle]

Hello,

I have this error when I try to view "top" statistics in SmartView Monitor:

Could not connect to Monitoring Blade. Make sure the Monitoring Blade on the Gateway is up and running.

Monitoring Blade is active. I have valid evaluation license for Monitoring.

I tried to disable the Monitoring blade, install policy, enable the Monitoring blade, install policy. Also tried "cpstop && cpstart". When I entered "rtmstop && rtmstart":

[expert] rtmstop && rtmstart
Stopping SmartView Monitor daemon ...
SmartView Monitor daemon is not running
Stopping SmartView Monitor kernel ...
Driver 2 is already down
Driver 3 is already down
Driver 4 is already down
Driver 5 is already down
SmartView Monitor kernel stopped
SmartView Monitor: Loading kernel ...
CKP: Loading SVM Instance 0: [ OK ]
CKP: Loading SVM Instance 1: [ OK ]
Starting SmartView Monitor kernel ...
SmartView Monitor: Driver 2 is Down, Can't turn it on.

Starting SmartView Monitor daemon

[expert] rtm drv stat
SmartView Monitor: Driver 0 is Off
SmartView Monitor: Driver 1 is Off
SmartView Monitor: Driver 2 is Down
SmartView Monitor: Driver 3 is Down
SmartView Monitor: Driver 4 is Down
SmartView Monitor: Driver 5 is Down

[expert] rtm drv on
SmartView Monitor: Driver 2 is Down, Can't turn it on.

[expert] rtm stat
-------------------------------------------------------
SmartView Monitor Status: Mon Sep 25 16:11:15 2017
-------------------------------------------------------
Product is Enabled
Daemon is OFF
-------------------------------------------------------
Status for kernel instance 0
-------------------------------------------------------
Driver is OFF
Open Views: 0
-------------------------------------------------------
Status for kernel instance 1
-------------------------------------------------------
Driver is OFF
Open Views: 0
-------------------------------------------------------
Status for kernel instance 2
-------------------------------------------------------
Driver is Down
-------------------------------------------------------
Status for kernel instance 3
-------------------------------------------------------
Driver is Down
-------------------------------------------------------
Status for kernel instance 4
-------------------------------------------------------
Driver is Down
-------------------------------------------------------
Status for kernel instance 5
-------------------------------------------------------
Driver is Down

[expert] rtm rtmd
[24223][25 Sep 16:07:51] Unable to open '/dev/rtm2': No such file or directory
[24223][25 Sep 16:07:51] E2E device (/dev/rtm2) open failed: No such file or directory

[expert] ls -la /dev/rtm*
crw-r--r-- 1 admin root 239, 0 Sep 25 16:06 /dev/rtm0
crw-r--r-- 1 admin root 238, 0 Sep 25 16:06 /dev/rtm1

It is standalone installation as a Virtual Machine in VMware ESXi 6.5. The VM has 2x Intel Xeon X5550 @ 2.67GHz CPU, 16GB RAM, 300GB HDD.

Does anybody know how to fix this?

Thank you

[Danny]

In SmartDashBoard open your Gateway object > General Properties uncheck "SmartView Monitor" from installed products and Install the Security Policy.

Now enable "SmartView Monitor" again and go to Monitoring software blade and check which counters to monitor (see below. Finally install your Security Policy again.

[Tomas_Hamrle]

I did as you said, but it did not help. Still getting the same error.

[Danny]

Then I'd recommend to open a Service Request with Check Point Support.

[Daniel_Szydelko]

I've the same issue on three different SG installed on VM (ESXi 5.5). I'm using R80.10 + HFA Take_42. Similar outputs but issue is with driver 1. It seems to be bug

[Daniel_Szydelko]

For me solution was to just reboot machines.

[Operadores_BT_I]

Similar situation, installing again and rebooting one machine worked. Thanks!!