You wrote: Im not any type of guru or specialist, not even close haha
I just wonder why you offer RAS to resolve an issue on a production system if that is so. Also, many companies find it hard to let CP TAC do a RAS even after NDA was signed, so to do RAS with an unknown person from outside would in most cases be a massive security breach that can cost you your job (without a need to cause a network down by that...). At least with my company...
CCSP - CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist