Checkpoint Enterprise Support

[Samuel-Akande]

Please can someone help with the meaning of this: "CPES-SS-PREMIUMPRO-ADD" under the CheckpointEnterprise support?

[_Val_ · Accepted solution]

It is a Pro Support add-on. More info is available here: https://www.checkpoint.com/support-services/pro/

[the_rock]

Here is an official AI copilot answer.

Andy

*********************

The CPES-SS-PREMIUMPRO-ADD is a Check Point SKU (Stock Keeping Unit) related to the Check Point Endpoint Security (CPES) suite. This specific SKU is for the Premium PRO Add-on.

Key Features of CPES-SS-PREMIUMPRO-ADD:

• Premium Support: This add-on provides premium support services, which typically include faster response times, dedicated support engineers, and priority handling of service requests.
• PRO Services: The PRO services offer advanced diagnostics and monitoring capabilities, providing actionable insights and comprehensive diagnostics reports from Check Point Security Management Servers and Security Gateways.

Benefits:

• Enhanced Support: With the Premium PRO Add-on, customers receive a higher level of support, ensuring that any issues are resolved quickly and efficiently.
• Proactive Monitoring: The PRO services help in identifying potential issues before they become critical, allowing for proactive management of the security environment.
• Comprehensive Reports: Customers receive detailed reports that help in understanding the security posture and identifying areas for improvement.

For more detailed information or to purchase this add-on, you can contact your Check Point reseller or visit the Check Point support services page: Check Point Support Services.

Learn more:

1. sk32077 - Generating a Support Renewal Quote
2. sk31570 - How Do I Get an Update about My Service Request?
3. sk61832 - Endpoint Security Licensing
4. sk116598 - Next Generation Endpoint Security Products Licensing
5. sk151893 - CloudGuard for Azure Gateway in cluster mode appears in "ready/active" and "active attent...
6. sk30858 - Licensing Pro Add-ons for MDS (CPPR-PRO)
7. sk56300 - How to check if a Security Gateway is covered by an Application Control Software Blade con...
8. sk84560 - Check Point VPN License Guide
9. sk179513 - What's New in Check Point PRO