Can't login to Smart Console version R81.20

nstojanovic

Hi all,

My SmartConsole is crashing once I try to login with the error message (attached): SmartConsole has experienced a serious problem and needs to relaunch.

I am running R81.20 - 81.20.9700.660 on Windows 10.

I tried uninstalling and reinstalling the app which is failing as well.

Uninstall is giving me the error (attached). Install stays at 36% and never finishes.

Attached are the logs from the uninstall as well. Other colleagues can login to the console.

Please advise what steps I need to take in order to successfully login to the SmartConsole.

Thank you!

PhoneBoy

What's in this file?

C:\Program Files (x86)\CheckPoint\CPInstlog\uninstall_fwgui_R81.20.elg

nstojanovic

File is attached as txt in the original post.

_Val_

No, you did not attach that file:

C:\Program Files (x86)\CheckPoint\CPInstlog\uninstall_fwgui_R81.20.elg

the_rock

I remember someone had this issue while back and problem was related to something on windows called net framerowk or something like that, cant remember exact name now. Is definitely NOT issue with your mgmt server itself, since others can log in fine.

Andy

Cao : - )

the_rock

Also, see if answer I gave below helps. Not sure though it may be the issue here, but worth checking.

Andy

https://community.checkpoint.com/t5/Security-Gateways/Unable-to-access-CP3100-R81-20-saying-SmartCon...

nstojanovic

Attached the right file now. Files are similar.

the_rock

Here is something that came to my mind, but I will let @Tal_Paz-Fridman @_Val_ and @PhoneBoy tell me if its okay to do this, since Im not sure and I dont want to break any rules. I know cpclean tool is totally unsupported, but, I do have it, though its almost 12 years old. If they are okay with me providing it, happy to send and you can give it a go.

I can NOT sadly guarantee it would work for you, but nothing to lose, I suppose.

Andy

Tal_Paz-Fridman

It might work but I cannot recommend this. The better route is to contact Support. This seems like something they can help with quickly and help with new installation.

the_rock

If you guys are okay with me sending it, I feel it might fix the issue, since it would get rid of anything Check Point related on that PC. I tried it in the lab this year as a matter of fact and worked like a charm.

Andy

the_rock

Just googled it and below part is IMPORTANT, so please make sure it is installed.

Andy

the_rock

@nstojanovic

Are you a member of CheckMates?

Can't login to Smart Console version R81.20