Audit logs are not reported

[e7463ccf-f88c-4]

I have an SMS R80.40 that stopped receiving audit logs. No changes were made or anything like that.
One day he was reporting and the next he stopped. It is as if the daily audit log files were not generated.

There is disk space, normal logs appear.

Any ideas?

Thanks in advance.

[Timothy_Hall]

I've seen a corrupt audit log cause this.  Since fw repairlog can't be used for audit logs, try rotating the audit log file with fw logswitch -audit.  You can then try merging them back together with fw mergefiles.

[e7463ccf-f88c-4]

Hi Timothy,

Thank you for your response. I tried but I received " Log switch failed" error. 

[Expert@XXXXXX]# fw logswitch -audit
Log switch failed

Regards,

David

[e7463ccf-f88c-4]

Hi guys,

Any idea please?

The logswitch fails with audit logs. It works normal logs.

Thanks in advance,

[Timothy_Hall · Accepted solution]

I guess you could try to rotate the audit log file yourself, but generally it is not a good idea to try to manually tamper with live log files such as fw.log and fw.adtlog as I've seen strange things happen with indexing if you do.  Probably need to have TAC look at it.

[e7463ccf-f88c-4]

Hi Timothy,

Thank you! 

I am going to open a TAC in order to review.

Regards,

[Timothy_Hall]

Great, let us know what you find out.

[Christopher_To]

Hey f88c, did you resolve this issue?  Would you be able to share what TAC recommended?  I also just tried rotating the audit log files manually but to no avail.