An error occurred while adding a user to the Access-role.

[vavava]

Recently, the AD Team has undergone an organizational restructuring, with significant changes to personnel OUs.

Currently, we are facing a serious issue when adding Access-roles. When adding users to the Access-role, after selecting the correct LDAP, users can be searched successfully.

However, after clicking the "+" button, the list shows '— (Unavailable)', and then SmartConsole crashes, displaying an 'Oops' error window, leaving only the options to 'Close App' or 'Relaunch'.

Additionally, I'd like to ask, when there are changes to AD user information, are the users within the Access-role updated automatically?

The current system version is R81.20.

Thank you in advance.

[PhoneBoy]

For the SmartConsole crash, please open a TAC case.

For LDAP Group Membership updates, see: https://sc1.checkpoint.com/documents/Identity_Awareness_Clients_Admin_Guide/Content/Topics/Identity-...