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Kaspars_Zibarts
Authority
Authority

API dies after MDS upgrade from T102 to T120 R80.40

Just wanted to share our latest management upgrade experience / resolution. In case you are running heavy API integrations on Mgmt.

API kept dying quietly after upgrade to T120. It's been rock solid prior on T102.

We do have integration with Tufin so sure enough stopping Tufin "resolved" the problem temporarily.

As it turned out T120 upgrade defaulted API memory heap size to 256MB, normally we run 4GB.

You can see it from API status output:

image.png

 

To fix, run:

echo "_cpprof_add NGM_WEB_API_MAX_MEMORY 4096 0 0" >> /opt/CPshared/5.0/tmp/.CPprofile.sh

and restart API

Outstanding support from Checkpoint - case resolved within one hour!

4 Replies
_Val_
Admin
Admin

Thanks for sharing and kudos to TAC 🙂

0 Kudos
Omer_Kleinstern
Employee
Employee

Hi @Kaspars_Zibarts ,

 

Thank you for reporting this issue.

We think we found the root cause, I will update here on the progress of the investigation.

In the meantime, the workaround you received from TAC is perfectly valid and safe.

 

Thanks,

Omer

0 Kudos
Omer_Kleinstern
Employee
Employee

Hi,

 

The issue was fixed in R80.40 Jumbo Hotfix Accumulator Take 125 (PRJ-30574).

 

Thanks,

Omer

Kaspars_Zibarts
Authority
Authority

Official now! 🙂

sk175265 

0 Kudos