Not able to see unassigned interfaces on checkpoint Orchestrator.

[pradeep_paka1]

Hi All,

We are using Orchestrator 140 and we installed R80.20SP with Take 310.

When we connected GW's and configured site-Sync, uplinks and all but we are not able to see Unassigned interfaces on Orchestrator in GUI to proceed further.

Can anyone help what could be the issue or i'm I missing anything.

Thanks,

Pradeep.

[sathpe]

All interfaces on Quantum Maestro Orchestrators that are not part of configured Security Groups.

Step

Instructions

1

In the Topology column, click the [+] on the left side of the Security Groups.

2

Click the [+] on the left side of the applicable Security Group.

3

In the Unassigned Interfaces column, select the applicable interfaces.

Note - To select multiple interfaces, press and hold the CTRL key and left-click the objects with the mouse cursor.

4

Drag-and-drop the selected interfaces from the Unassigned Interfaces column to the Interfaces section in the applicable Security Group.

Note - If such operation is allowed, Gaia Portal shows a green plus icon. Otherwise, it shows a red blocking icon.

5

In the bottom left corner, click Apply.

[pradeep_paka1]

Here the issue is I'm not able to see any unassigned interfaces in interfaces column.

what could be reason for it.

[sathpe]

Can you please check if the interfaces are part of any security group. If not, prefer to open a tac case with cp

[Harshpal_Bhati]

we had similar issue and it was looking like a bug but it turned out to be a cabling issue . @Mahipal_Singh  any comment ?

[pradeep_paka1]

Cabling looks correct.

Anybody any clue on what can the issue?

[RPawar]

Would suggest to refer this sk - sk171784 if still issue persists then Factory Reset would be a better option.

[AkosBakos]

Hi Team,

We have the same issue on R81.20, maybe there is a solution for it?

Akos

[RPawar]

Just to highlight we faced same issue and it got solved after activating the MHO Orchestrator devices, you see the uplink ports are only visible if you activate the orchestrators.

[Lari_Luoma]

This seems to be a bug. I have seen this a few times. Factory reset the MHO and it will fix it. If you cannot reset it, open an SR with TAC.