Lots of log entries RAD request exceeded maximum handing time,

[Maarten_Sjouw]

Since we upgraded last weekend to R81.10 we see loads of log messages like this:

There is a lot of things that do not seem to work properly due to this.

MHO140 with 2 SGM's in this security group, setup as dual site but no SGM's on the other location in this group.

Anyone any idea what could be wrong here?

[Maarten_Sjouw]

We found the issue, as the upgrade was done by clean install, the DNS config happened to be overlooked and was not restored.

So every APCL/A-BOT or URLF request was causing these errors. Adding the DNS servers back in resolved the issue.

[eduardo21]

Hey, Marteen!

Could you detail what was the solution for you? We're currently experiencing the same thing with a customer.

Thank you.

[Maarten_Sjouw · Accepted solution]

Make sure the DNS servers are set in GCLISH to working DNS servers.

[Itall]

sk182859 - RAD request exceeded maximum handing time

sk180800 - Cannot reach secureupdates.checkpoint.com, "Error Occurred while accessing: secureupdates...