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Ivory

R77.30_internet error: no product eligible for update, check db version

Hi everyone,

 

When I perform an IPS update on R77.30 version.
I have seen a display smartdashboard the following: "internet error: no product eligible for update, check db version"
I am not sure how to fix it?
Please help me.

 

update_IPS.jpg

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4 Replies
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Pearl

Re: R77.30_internet error: no product eligible for update, check db version

It says ‚Internal‘ error, not Internet error. Also R77.30 is Out of Support, upgrade to a R80.x release.

Besides that, I recommend to clean the IPS database as described in sk100404.

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Admin
Admin

Re: R77.30_internet error: no product eligible for update, check db version

We should still be providing IPS signatures for R77.30, even though it is formally out of support.
But I agree, this is probably an IPS Database corruption issue.
Either that or some sort of entitlement issue which you should resolve with TAC.
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Re: R77.30_internet error: no product eligible for update, check db version

Any guess on how long signatures will be developed for R77.30? I'm pushing within my org to upgrade, and an idea of the roadmap would be helpful.

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Admin
Admin

Re: R77.30_internet error: no product eligible for update, check db version

While I haven't seen a specific statement about it, I don't believe we are discontinuing IPS signatures for R77.x any time soon.
Current SMB appliances still use R77.x signatures as do Scalable Platforms not running R80.20SP.
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