solved, the problem was that windows kept in ram the blocked processes of the smart console even when restarting the computer. I noticed it seeing the processes still running (or rather blocked) despite having restarted the computer
![Cathyjtyjtjtura.PNG Cathyjtyjtjtura.PNG](https://community.checkpoint.com/t5/image/serverpage/image-id/14224i80EC1B413A9C8EFF/image-size/large?v=v2&px=999)
in case someone needs it in the future:
![Cattgergergura.PNG Cattgergergura.PNG](https://community.checkpoint.com/t5/image/serverpage/image-id/14225i55562B230417EDA4/image-size/large?v=v2&px=999)
font: https://support.lenovo.com/gt/en/solutions/ht501793
however i am working to perform a migration and after the upgrade to 80.40 but i am having quite a few problems since i have no experience with checkpoint. Thank you so much for your support! is always highly appreciated.