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Zee
Contributor

VPN issue stuck in Phase 1 and sometimes disconnects

Hi Everyone,

Apologies for my beginners knowledge regarding Checkpoint , but I am having an issue with VPN tunnel from our HQ in Germany to one of the office in US. VPN gets stuck at phase 1 most of the times and sometimes it gets disconnected too but it is rare. As primary responsible is not available for some days and its a production environment , I need to find a fix. to make it work temporarily, I have to reset the tunnel and it starts working for some random time.  I could not find the issue via smart console logs. Has anyone experienced something like this and secondly has anyone used a script to reset tunnel whenever it is down or after an hour or so as a work around or some other solution. 

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33 Replies
the_rock
MVP Gold
MVP Gold

are you allowed to do remote?

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Zee
Contributor

Unfortunately, I am not allowed. 😞

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the_rock
MVP Gold
MVP Gold

Understood.

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the_rock
MVP Gold
MVP Gold

FWIW, check out this post I made last year. Thats pretty much how I set up any route based tunnel (regardless if its Azure or not) and works fine.

Andy

https://community.checkpoint.com/t5/Security-Gateways/Route-based-VPN-tunnel-to-Azure/m-p/206179/emc...

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