Update failed. Contract entitlement check failed. Gateway can not access internet

[Tho]

Hello, 

One of our SG comes with this error this morning:

Anti-Bot Update Status

Name Value Status Failed Description Update failed. Contract entitlement check failed. Gateway can not access internet ("https://updates.checkpoint.com/WebService/services/DownloadMetaDataService"). Check connectivity and proxy settings. Next update The next try will be within one hour. Version 2301250958

[Expert@sg1:0]# curl_cli -v -k https://updates.checkpoint.com/WebService/services/DownloadMetaDataService
* Trying 173.223.113.169...
* TCP_NODELAY set
* connect to 173.223.113.169 port 443 failed: Connection timed out
* Failed to connect to updates.checkpoint.com port 443: Connection timed out
* Closing connection 0
curl: (7) Failed to connect to updates.checkpoint.com port 443: Connection timed out

Would appreciate if someone can help! 

Cheers!

[G_W_Albrecht]

This may happen sometimes - wait a little time and it will work again. Also see here Services Status Page for current issues.

[Tho]

I had already checked the service page but I didn't see any issues that's why I'm asking here.

But thanks, we'll wait a while and check later if it works again. 

[Tho]

We waited for a couple hours but nothing has changed unfortunately. 

[Tho · Accepted solution]

Issue has been solved after a reboot. 

[the_rock]

More often than not, reboot works in cases like this. Glad it helped you.