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Tho
Contributor
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Update failed. Contract entitlement check failed. Gateway can not access internet

Hello, 

One of our SG comes with this error this morning:

 

 Anti-Bot Update Status 
NameValue
Status
 

 

Failed
DescriptionUpdate failed. Contract entitlement check failed. Gateway can not access internet ("https://updates.checkpoint.com/WebService/services/DownloadMetaDataService"). Check connectivity and proxy settings.
Next updateThe next try will be within one hour.
Version2301250958

 

[Expert@sg1:0]# curl_cli -v -k https://updates.checkpoint.com/WebService/services/DownloadMetaDataService
* Trying 173.223.113.169...
* TCP_NODELAY set
* connect to 173.223.113.169 port 443 failed: Connection timed out
* Failed to connect to updates.checkpoint.com port 443: Connection timed out
* Closing connection 0
curl: (7) Failed to connect to updates.checkpoint.com port 443: Connection timed out

Would appreciate if someone can help! 

Cheers!

 

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1 Solution

Accepted Solutions
Tho
Contributor

Issue has been solved after a reboot. 

View solution in original post

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5 Replies
G_W_Albrecht
Legend
Legend

This may happen sometimes - wait a little time and it will work again. Also see here Services Status Page for current issues.

CCSE CCTE CCSM SMB Specialist
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Tho
Contributor

I had already checked the service page but I didn't see any issues that's why I'm asking here.

But thanks, we'll wait a while and check later if it works again. 

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Tho
Contributor

We waited for a couple hours but nothing has changed unfortunately. 

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Tho
Contributor

Issue has been solved after a reboot. 

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the_rock
Legend
Legend

More often than not, reboot works in cases like this. Glad it helped you.

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