There are no log servers available, Check your log server configuration

[NCSJuanKoon]

Hi, 

i received an error when accessing logs & monitor in Smart Console R81.10.

The error is " There are no log servers available, Check your log server configuration"

when accessing SmartView online using web browser, the logs is able to be seen. 

we are on R81.10 JHF take 150. 

Anybody able to advice/assist please.

Thank you !

[the_rock]

Can you confirm that mgmt object is set as log server?

Andy

[NCSJuanKoon]

Hi Andy,

under Gateway , “logs” > “ additional logging” 

log forwarding settings is checked and input as SMS. 

or are you referring to other settings ? 

[the_rock]

Im referring to below. If you have this checked on mgmt object, then it may need cprestart or reboot of mgmt, might be that simple.

Andy

 

[NCSJuanKoon]

Yes , that option is checked.

also we tried cpstart and cpstop 

and also rebooting the SMS but still facing the same error 

Juan Koon

[the_rock]

Did you try one of below?

Andy

https://support.checkpoint.com/results/sk/sk121379

https://community.checkpoint.com/t5/Security-Gateways/quot-There-are-no-log-servers-available-check-...

[NCSJuanKoon]

Yup , already tried both but still having issue

Juan Koon

[the_rock]

I think I have a good idea, what it is. Can you send content of below from the management server. If broken, I can send you the clean file from my lab and it will work 100%.

Andy

/web/conf/extra/httpd2-smartview.conf

[NCSJuanKoon]

Possible to just send over the file and we test it on our end ? 

thanks

Juan Koon

[the_rock]

Please message me directly, so I can send it over, does not let me attach it here.

Andy