TFTP backup failed

[prakash7]

We are tried to take a tftp backup from the firewall to linux machine but the backup is failed we are getting below error.

tftp backup has failed. Failed to transfer the package to the remote server: 192.168.*.*

/var/log messages error:

Feb 9 16:14:09 2024 CP-97 kernel:XFS (dm-5): Unmounting Filesystem
Feb 9 16:14:10 2024 CP-97 xpand[26465]: failed to copy. fallback. trying to copy without the path
Feb 9 16:14:10 2024 CP-97 xpand[26465]: exiting fallback.
Feb 9 16:14:10 2024 CP-97 xpand[26465]: BACKUP operation failed.
Details: Failed to transfer the package to the remote server: 192.168.10.79
Feb 9 16:14:10 2024 CP-97 xpand[26465]: Creating status file. failure has occured
Feb 9 16:14:10 2024 CP-97 xpand[26465]: backup: after wrapper_start_action; unlocking file. res: -1
Feb 9 16:14:10 2024 CP-97 xpand[10930]: select_io_handler: Epoll warning: Waiting for sockets to be available failed: Interrupted system call
Feb 9 16:14:12 2024 CP-97 cgisu: After parse_and_verify_path(), we have: pname=/web/cgi-bin2/backup.tcl dname=/web/cgi-bin2
Feb 9 16:14:12 2024 CP-97 cgisu: After parse_and_verify_path(), we have: pname=/web/cgi-bin2/backup.tcl dname=/web/cgi-bin2
Feb 9 16:14:12 2024 CP-97 xpand[10930]: cron_get_entry: job_name = __snapshot__default_snap

[PhoneBoy]

How precisely did you confirm the system can reach the backup server?
Did you use tcpdump or see other error messages on the server?

[the_rock]

I would run captures to confirm, as Phoneboy advised.

Best,

Andy

[prakash7 · Accepted solution]

After i have configured the sha values in gateway now this issue was resolved

from the remote machene

Windows or linux  open cmd or terminal-> take ssh on Checkpoint gateway (ssd admin@192.168.x.x) and fetch yes and run the ftp backup on checkpoint gateway.

Note: Please check the policy first and ftp access

[the_rock]

Great job @prakash7