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gemechisd
Contributor
‎2023-07-18 01:27 AM

Smartlog is initializing

We have configured a new SMS server from an existing backup R80.40 but when I clicked on logs and monitor tab it displays Smartlog is initializing. when I checked cpwd_admin list both SOLR & RFL are Terminated. How can I solve the issue?  Below you can find the error screenshot and cpwd_admin list output.

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4 Replies
_Val_
Admin
Admin
‎2023-07-18 02:00 AM

Please make sure that the machine is properly re-installed, and SmartLog / Logging is activated through the SmartConsole. Install Database to the new server, and reboot. 

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gemechisd
Contributor
‎2023-07-18 02:16 AM
In response to _Val_

@Val

I have checked all that you suggested. Is there any thing that can Terminated both processes?

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_Val_
Admin
Admin
‎2023-07-18 02:40 AM
In response to gemechisd

Only some kind of software failure. Please open a support call with TAC via https://support.checkpoint.com and let them check what's going on.

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the_rock
Legend
Legend
‎2023-07-18 05:53 AM

Maybe try below? Instead of mdsstop and mdsstart, run cpstop and cpstart

Andy

https://support.checkpoint.com/results/sk/sk165074

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