SMS License

[gemechisd]

We have updated our SMS Server's license recently. But Smart Event license said No License, General Reports for SmartEvent and Logs & Monitor are disabled.

How can we fix this? Attached is the screenshot.

[Chris_Atkinson]

Can you please share the output of "cplic print" from the CLI?

[gemechisd]

@Chris_Atkinson 

Below you can find it.

[Chris_Atkinson]

Looks ok, have you already tried:

[Expert@HostName:0]# cpstop; cpstart

-or- 

reboot?

[gemechisd]

Yes I have tried Reboot before 1 hour.

Attached is the uptime.

[Tal_Paz-Fridman]

I would try contacting Account Services:

Customer Account Services
1-972-444-6600 and select option 3
Contact Account Services Online

[Chris_Atkinson]

Either follow the suggestion from Tal or try removing the duplicate license lines / entries.