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gemechisd
Contributor
‎2024-01-12 04:44 AM

SMS License

We have updated our SMS Server's license recently. But Smart Event license said No License, General Reports for SmartEvent and Logs & Monitor are disabled.

How can we fix this? Attached is the screenshot.

Preview file
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6 Replies
Chris_Atkinson
Employee Employee
Employee
‎2024-01-12 04:53 AM

Can you please share the output of "cplic print" from the CLI?

CCSM R77/R80/ELITE
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(1)
gemechisd
Contributor
‎2024-01-12 04:58 AM
In response to Chris_Atkinson

@Chris_Atkinson 

Below you can find it.

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Chris_Atkinson
Employee Employee
Employee
‎2024-01-12 05:21 AM
In response to gemechisd

Looks ok, have you already tried:

[Expert@HostName:0]# cpstop; cpstart

-or- 

reboot?

CCSM R77/R80/ELITE
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gemechisd
Contributor
‎2024-01-12 05:24 AM
In response to Chris_Atkinson

Yes I have tried Reboot before 1 hour.

Attached is the uptime.

Preview file
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Tal_Paz-Fridman
Employee
Employee
‎2024-01-12 05:38 AM
In response to gemechisd

I would try contacting Account Services:

Customer Account Services
1-972-444-6600 and select option 3
Contact Account Services Online

(1)
Chris_Atkinson
Employee Employee
Employee
‎2024-01-12 05:46 AM
In response to gemechisd

Either follow the suggestion from Tal or try removing the duplicate license lines / entries.

CCSM R77/R80/ELITE

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