Relogin on SecureKnowledge/support

[Harald_Hansen]

Hi,

For a while the login timeout to view advanced articles on SecureKnowledge has been ridiculously low. I have to login at least a couple times a day, from the same browser. 

It used to be a couple weeks between before.

This happened once or twice before, previously when switching to help.checkpoint.com for support.

Could you please fix this annoyance?

Harald

[Henrik_Noerr1]

I think I have seen this issue for many months. I would appriciate a longer timeout as well 🙂

[David_C1]

++++++++1

Very annoying.

Dave

[the_rock]

Here is honestly, my biggest annoyance, I find this so silly...btw, NEVER used to happen before. So say I log into support site, every single time, I have to log in 2nd time, as it says "log in" on top right corner. I log in, works fine, well, works 85-90% of the time, other 10-15%, I have to log in for the 3rd time.

It should not be doing so and I can bet in any money its NOT my issue, as I tried different browsers, different ISP, 3rd party VPN, bar, library, city hall...same problem no matter where I am.

Andy

[Timothy_Hall]

It isn't just you:

Can't Reset Expired Password at User Center

Turns out it wasn't Comcast's fault, Shadow Peak's static IP address issued by Comcast got shadowbanned by the auth server.  Took over 5 weeks to get it unbanned, while being repeatedly told the problem is on my end.  Afterwards I requested Shadow Peak's static IP be whitelisted to keep that from happening again...that was about 2 weeks ago...(crickets).

[the_rock]

I think that link you sent is slightly different issue, but somehow, its all "intermingled" together...annoying, but hopefully it gets fixed soon.

Andy

[Harald_Hansen]

This is still a problem, anyone from Check Point care to reply?

[PhoneBoy]

I'm checking internally on this.

[Harald_Hansen]

Any update? I've been logged out every hour today. 

It causes me to miss search results until I notice my session has been logged out.

[the_rock]

Same here @Harald_Hansen ...I gave up on this, as annoying as it is, I expect it now to happen constantly lol

[PhoneBoy]

I believe the timeout was increased based on feedback.
I suspect it is still not long enough for some.

[Harald_Hansen]

I'd suggest 60 days over 60 minutes ;).

[the_rock]

@Harald_Hansen 🤣🤣

[Harald_Hansen]

Any news on this issue? I'm having many weird login redirects happening at the moment as well.

[Ruan_Kotze]

Same my side - wanted to log a ticket but kept being logged into Salesforce as a guest.  Logging in through Incognito mode solved it for me.

[the_rock]

Same here @Ruan_Kotze 

[PhoneBoy]

I do know we are looking at changing the IdP used longer term. 
No specific timeline on this yet.

[Ruan_Kotze]

Not sure if it's related, but I'm getting infinite redirects logging into the PRO support portal.  This carries on for a minute then I get asked to complete a puzzle to show I'm a human:-)

[RS_Daniel]

Hello,

1+ here, very annoying. Support center is very unstable also, once or twice a week it becomes unaccessible, checkpoint logo keeps loading without showing the SK (image below). Many customers have access to this portal, they get a bad impression with this issue. I think it should be solved.

Regards

[the_rock]

Im fairly positive it will be solved soon...fingers crossed 🤞🤞