Hey @Jerry .
Man, I hate to say this, but have to be factual. Your options here are very limited,but lets be positive and see if we can solve this together. So, here is the thing. @_Val_ is 100% correct...IF you vavigate to $FWDIR/scripts and run ./cpm_status.sh and it shows anything but management is up and ready and then you run api status command and it will most likely show failed at the bottom, smart console will NEVER work, sorry mate.
Having said this, I dont know why, but I cant see whole output of cpwd_admin list command. Does every process show as E and 1?
I really hope you have working backup that can be restored and here is why. My colleague and I worked with large client of ours and though they have S1C instance we manage, they also have seperate Azure CP mgmt server and one day, out of the blue, almost 2 years ago, we noticed we could not log in to smart console, so we did bunch of testing, verified processes and had exact same symptoms as you. Opened TAC case, they also verified same things as us, took few days, but could not come up with reason/solution, so thanks goodness this was environment where did not have to make many changes, since we did not feel like waiting for TAC any more, we got working backup, restored, installed same jumbo and bam, all was up and running.
Sadly, we were never provided with a reason as to why this happened. Thank God it only happened that one time...anyway, happy to do remote with you and see if I can assist any further.
Here is what those outputs would look like on working mgmt server (my R81.20 lab)
Using username "admin".
Pre-authentication banner message from server:
| This system is for authorized use only.
End of banner message from server
admin@172.16.10.203's password:
Send automatic password
Access denied
admin@172.16.10.203's password:
Last login: Fri Feb 3 12:20:06 2023 from 172.16.10.103
[Expert@QUANTUM-MANAGEMENT:0]#
[Expert@QUANTUM-MANAGEMENT:0]# api sratus
Usage: api (start|stop|restart|status [-s <comment>]|reconf|logging (on|off|warn|info|debug)|debug (on|off)|throttling (on|off)|fingerprint) [-f (json|text)]
[Expert@QUANTUM-MANAGEMENT:0]#
[Expert@QUANTUM-MANAGEMENT:0]# api status
API Settings:
---------------------
Accessibility: Require local
Automatic Start: Enabled
Processes:
Name State PID More Information
-------------------------------------------------
API Started 648
CPM Started 648 Check Point Security Management Server is running and ready
FWM Started 653
APACHE Started 8480
Port Details:
-------------------
JETTY Internal Port: 59192
JETTY Documentation Internal Port: 54921
APACHE Gaia Port: 443
Profile:
-------------------
Machine profile: Large SMC env resources profile without SME
CPM heap size: 1280m
--------------------------------------------
Overall API Status: Started
--------------------------------------------
API readiness test SUCCESSFUL. The server is up and ready to receive connections
Notes:
------------
To collect troubleshooting data, please run 'api status -s <comment>'
[Expert@QUANTUM-MANAGEMENT:0]# cpwd_admin list
APP PID STAT #START START_TIME MON COMMAND
CPVIEWD 9318 E 1 [11:50:11] 3/2/2023 N cpviewd
CPVIEWS 9323 E 1 [11:50:12] 3/2/2023 N cpview_services
CPD 9345 E 1 [11:50:14] 3/2/2023 Y cpd
FWD 9702 E 1 [11:51:01] 3/2/2023 N fwd -n
FWM 653 E 1 [10:05:48] 5/2/2023 N fwm
FWMHA 681 E 1 [10:05:48] 5/2/2023 N fwmha -H
STPR 10215 E 1 [11:52:08] 3/2/2023 N status_proxy
CLOUDGUARD 10967 E 1 [11:52:34] 3/2/2023 N vsec_controller_start
CPM 648 E 1 [10:05:48] 5/2/2023 N /opt/CPsuite-R81.20/fw1/scripts/cpm.sh -s
SOLR 11504 E 1 [11:53:24] 3/2/2023 N java_solr
RFL 11881 E 1 [11:53:44] 3/2/2023 N LogCore
SMARTVIEW 12109 E 1 [11:54:03] 3/2/2023 N SmartView
INDEXER 12584 E 1 [11:54:36] 3/2/2023 N /opt/CPrt-R81.20/log_indexer/log_indexer -workingDir /opt/CPrt-R81.20/log_indexer/
SMARTLOG_SERVER 12754 E 1 [11:54:45] 3/2/2023 N /opt/CPSmartLog-R81.20/smartlog_server
REPMAN 12889 E 1 [11:54:50] 3/2/2023 N java_repository_manager
DASERVICE 13495 E 1 [11:55:24] 3/2/2023 N DAService_script
AUTOUPDATER 13616 E 1 [11:55:32] 3/2/2023 N AutoUpdaterService.sh
LPD 14904 E 1 [11:55:58] 3/2/2023 N lpd
CPSM 2704 E 1 [10:08:39] 5/2/2023 N cpstat_monitor
[Expert@QUANTUM-MANAGEMENT:0]# $FWDIR/scripts/./cpm_status.sh
Check Point Security Management Server is running and ready
[Expert@QUANTUM-MANAGEMENT:0]#