Logs not showing up in SmartConsole after policy install

[Rovmenpaul]

Hey everyone,

We installed a new security policy yesterday, and since then, logs have stopped showing up in SmartConsole. The traffic is flowing normally, and users aren't reporting any connection issues, but we can't see any real-time or historical logs from the gateway.

We’ve checked the log server status, restarted SmartConsole, and made sure the gateway is sending logs, but nothing appears. It was all working fine before the policy change.

It’s frustrating, especially since there’s no error or exception showing up anywhere—those classic negative words that start with e that usually give us a clue.

Thanks!

[_Val_]

Suggested remediation steps:

1. Check that your GW is not logging locally

2. Check that the logs are received on the log server side

3. Perform "Install Database" on the log server and management server

4. Reboot the log server, if sep three did not fix it.

If you are still lost, open a support ticket via https://help.checkpoint.com