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Ivory

Issue with R80.20 upgrade via CDT

Hi team,

 

i am having an issue while using CDT 1.7 to upgrade standalone security gateways from R77.30 to R80.20. The error is occurring when CDT decides to create a new policy. Is there a way to bypass that step in the main CDT xml file? Or any other resolution?

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Employee
Employee

Re: Issue with R80.20 upgrade via CDT

Hi,

What is the error you get? 

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Ivory

Re: Issue with R80.20 upgrade via CDT

The issue is when i am executing the deployment plan. It fails after getting to prepare a new policy step. Which i think it is setting up a new base policy and then it failed because after that it loses access to the management server. I know that if i have a smart dashboard instance open for the CMA it will fail because it can't read from database but i tried sometimes and made sure that no other instance is running but still fails after creating a new policy. I don't want CDT to create a new policy. is there a way to have it fetch my policy? or it's not possible since i am upgrading to a new OS (R77.30 to R80.20? or if i can even bypass that step?

 

This is the error it is thinking there is an instance is running on smart dashboard for that CMA.

 

************************************************

An error has occurred in stage Prepare new post policy of machine xXXX001-FW:

 

Error code 43 - Failed to prepare and compile new firewall policy for the target machine's version. Make sure that the policy is saved and that no SmartDashboard sessions are connected to this server or update the policy manually via SmartDashboard and try again.

 

Additional Information:

-----------------------

              

************************************************

               DB Operations error has occurred:

              

               Error code 19 - Error querying the management database.

               Make sure that the policy is saved and that no SmartDashboard sessions are connected to this server.

              

               Details:

               --------

               Error modifiying network object:

              

               Command Summary:

               Command = /bin/echo -e "modify network_objects xXXX001-FW cpver 9.0

                update_all

                savedb

                -q

               " | dbedit -local -globallock

               Return code = 190

               Output = Database is already open

              

              

              

************************************************

 

************************************************

 

For additional details see the status and log files.

               Status file name: /opt/CPcdt/CDT_status_CMA_XXX-CMA-PR1.txt

               The relevant log files are attached to this email and can also be found in this directory: /var/log/CPcdt/logs_2019-11-16-09-50-26/

               ** This is an automatic message. Do not reply. **

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Employee
Employee

Re: Issue with R80.20 upgrade via CDT

There is no supported way to skip this stage. What do you get when you go to "Manage and settings" -> "Sessions" -> "View Sessions" in SmartConsole(CMA). How many open sessions do you see? Do you see sessions other than "Current Session"?

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