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Kaspars_Zibarts
Authority
Authority

Gripes with TAC SR cases - amount of useless info added to activities

Is it just me who finds reading SR contents very difficult? Every case has a header and engineer's signature added with every update thus taking more space in the display than actually useful info?  

Highlighted red is the same fancy header and 15(!) line signature.. Can we save that part in case details tab and then it's enough maybe? Aghrrrr! 🤓

 

2020-09-23_11-50-55.jpg

 

4 Replies
SharonElmashaly
Employee Alumnus
Employee Alumnus

Hello Kaspar,

Thank you for highlighting this!

We will address that.

 

Regards,
Sharon Elmashaly
VP, Customer Support

Kaspars_Zibarts
Authority
Authority

I'm just trying to help you guys here (not just complain) - that case yesterday backfired as your own support missed my updates in the jungle of banners and signatures. They waited for 8hrs before sending reminder to upoaded log files whilst all had been done 8hrs earlier. Think how much improvemnent can be achieved there on SLA targets! Just by making case readable

 

 

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G_W_Albrecht
Legend
Legend

At least better than customer email updates into UC - see the following content caused by pics in signature:

Screenshot_2020-09-23 Case 6-0001950916.png

After this we see the email update from the customer...

CCSE CCTE SMB Specialist
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SharonElmashaly
Employee Alumnus
Employee Alumnus

Thank you, looking into it.

Regards,
Sharon Elmashaly
VP, Customer Support

 

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