Gateway blades suddenly expiring despite having valid licenses

[Parabol]

Hi all, this morning we see an increasing number of gateways suddenly show expired licenses for the Threat Prevention blades. It is showing expiration date of May 1 2024, I believe this was the old licenses, which seem to still be present, along with 2026 licenses. I am suspecting for some reason they are now referencing the 2024 licenses. It is quite concerning with the App Control and URL filtering blades being disabled, presumably reducing our security posture.

Do you know what the best way to resolve this would be, should we delete the 2024 licences?

Thanks in advance

[the_rock · Accepted solution]

Exactly, just delete them, they are expired anyway. In case there is still an issue, please call Account services, they will sort it out for you.

[the_rock]

Btw, there are 3 ways to delete those, forgot to say:

1-smart console under objects -> licences 

2 - cplic del from expert mode

3 - smart update

[GioH]

Same issue today — SmartConsole shows the old license expiration date even though valid licenses are installed.

[the_rock]

I believe this might be known issue today.

[Chris_Atkinson]

If the problem persists please reach out to Account Services, eval licenses are also available if you get stuck.