Failed to get metadata for the package

[NetAdminFTW]

Hey guys,

I have a Cluster that consists of two appliances in active/standby, and I would like to use SmartConsole Install jumbo/hotfix feature.

The cluster version is R81.10 Take 87 and I want to upgrade to the recommended take which is Take 150.

The Management server is R81.20 Take 65.

CPUSE uses the latest version.

I get the errors shown in the pictures.

What Can I do?

[G_W_Albrecht]

Any issues with internet connection ? I see the following:

[NetAdminFTW]

Thanks for the comment.

Here is the full screen.

No issues with internet connectivity or traffic being blocked from the management server.

[G_W_Albrecht]

Try to do like i did it, paste the package name into Install a special HF field and do search !

[NetAdminFTW]

Looks like the same error.

[the_rock]

Is it same if you try either option below?

Andy

 

[NetAdminFTW]

Yes, exactly the same error.

[the_rock]

I know you said it happens in 2 environments, but did you try reboot the mgmt server? It does not cause any issues anyway, can be done whenever.

Andy

[NetAdminFTW]

Still the same error after reboot.

[the_rock]

Im totally out of ideas then, sorry. I would call TAC and see what they say.

[NetAdminFTW]

I opened a case with TAC. I will try to update this thread later on.

[the_rock]

Sounds good!

[NetAdminFTW]

Found a solution.

I manually downloaded the package from Check Point website, uploaded it to package repository, and then I was able to verify the installation. 

[the_rock]

I had that happen to me in the lab recently, though I had latest cpuse package and once I rebooted the mgmt server, all worked fine.

Andy

[NetAdminFTW]

Thanks for the comment.

I have two separated environments, and it happens in both of them. I did update both security management servers today.

[the_rock]

What is the cpuse version/build?

[NetAdminFTW]

Build 2429

[the_rock]

Thats the latest one. Sorry, I have no clue, you may want to check with TAC.