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Saagarg007
Contributor

Capsule cloud giving Cert errors

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Are any other users getting issues with capsule cloud? Its giving cert errors for every other external site.

e.g: google.ie as well

 

Is there a general issue with capsule certs at the moment? Just happening today.

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Tal_Ron1
Employee
Employee

Hi everyone,

This event happens once in few years as part of our certificate renewal at our cloud.

Any Capsule Cloud customer that uses HTTPS inspection must:

1. Login to Capsule cloud portal
2. Navigate to the HTTPS inspection policy
3. Click "Download Certificate"
4. Distribute it among your end users, for example using GPO.

We are apologize for the issue.

View solution in original post

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Blason_R
Advisor

Yes we are getting the same error. Is checkpoint staff here?

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_Val_
Admin
Admin

These messages mean you have HTTPS Inspection in place, and the root certificate is changed. Indeed, through this week, certificates can be changed, as the old root CA is expiring. You will have to download and then redistribute the new root CA certificate, same as you have done during the initial deployment.

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Tal_Ron1
Employee
Employee

Hi everyone,

This event happens once in few years as part of our certificate renewal at our cloud.

Any Capsule Cloud customer that uses HTTPS inspection must:

1. Login to Capsule cloud portal
2. Navigate to the HTTPS inspection policy
3. Click "Download Certificate"
4. Distribute it among your end users, for example using GPO.

We are apologize for the issue.

View solution in original post