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some_pig
Explorer

Cannot start Mobile Access Portal Agent

Hello. Trying to Install Mobile Access Portal Agent and got the following error:

Start Check Point Mobile Access Portal Agent installation
Extracting Mobile Access Portal Agent... Done
Installing Mobile Access Portal Agent... Done
Installing certificate... Done
Starting Mobile Access Portal Agent... /bin/sh: 1: /usr/bin/cshell/launcher: Exec format error

Cannot start Mobile Access Portal Agent. Installation aborted.

I am pretty much sure that this is because I'm using ARM64 architecture (trying to install Checkpoint on my Raspberry Pi 5. Is where any workaround here? Is somewhere a script version for AArch64 (ARM64)? Can't find help on Support Portal so decide to create this topic.

Thanks in Advance for everything. Alex.

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8 Replies
_Val_
Admin
Admin

Best to open a TAC request to confirm this is a compatibility issue or something else.

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some_pig
Explorer

How can I do this? I was trying support ticket, but they close it because I don't have active support subscription.

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G_W_Albrecht
Legend Legend
Legend

What about MAB, is that licensed ? Your MAB GW should have support or you are not entitled to use the SW at all, as an ethicalengineer should know...

CCSP - CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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some_pig
Explorer

I can of course ask my organisation support to create a ticket, but I am trying to solve the compability problem by myself. Is that a crime?

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PhoneBoy
Admin
Admin

SNX on Linux assumes Intel architecture, not ARM.
As such, it's not supported there.

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some_pig
Explorer

The core problem with cshell launcher is that it's only function is to start jar at the start of the system. And this binary is x64-x86. 

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PhoneBoy
Admin
Admin

Whatever the case, SNX is not supported on Linux ARM.

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some_pig
Explorer

SNX installs correctly by the way.. but not cshell

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