Cannot create a new SR since yesterday

[dt7]

Hi everyone,

I am trying to create a new SR since yesterday and it keeps failing at the last step when I try to submit my request with all the necessary information specified.

I managed to log a ticket earlier in the morning yesterday (SGT time), but since yesterday afternoon and today, it is impossible to go through. I will get an error "It's not you, it's us" (cf. screenshot).

Can I check if it is just me and something wrong in my SR (even though I never faced this error before) or is it a global issue happening in Checkpoint support?

Thank you..

[dt7]

Seems to only be the case when trying to open SMB Spark related ticket using contract for such appliances. Not sure what is the problem..  

[_Val_]

Is it still problematic for you?

[the_rock]

Maybe if you call TAC support they can open one for you?

Andy