Hey everyone,
Just to update quick, had phone conversation with @gailao since we were not able to do remote and I guided him in fixing api status on mgmt server. Appears below file was missing, so sent him one from my lab, though version on his end is R81.20
/opt/CPsuite-R82/fw1/api/conf/mgmt_api_profile_settings.xml
Once it was copied, api stop/start worked and it showed successful.
He will test smart console access tomorrow and let us know if all works okay.
Andy
Best,
Andy
"Have a great day and if its not, change it"