Create a Post
cancel
Showing results for 
Search instead for 
Did you mean: 
SerB
Explorer

2 independent 23800 clusters 80.40 (jhk 91-94) standby node crashed during policy installation

Hello Guys,

I have 2 independent 23800 clusters 80.40 (jhk 91-94). During policy installation, a standby member crashed on both of them. They are completely independent even MGMTs are different.

Has anyone faced a similar issue recently?

I opened TAC cases of course but I can't share the coredump files that were created during these crashes and I can't get traces from them as I did a long time ago by using cp_makedumpfile64. Btw does someone have a fresh version of this script?

2 Replies
Tommy_Forrest
Advisor

Hi SerB.

Yes, we had a similar issue back in January.  In our case, the primary gateway failed during policy install.  And it took a VERY long time for the policy to install.  Generally it runs about 2-3 minutes.  We saw it take upwards of 7-8, if I recall correctly.

 

TAC found 3 very specific issues.  One required a private hotfix and the other two, to the best of my understanding, were incorporated into the JHT stream.  The private HF, last I checked hadn't yet been incorporated.

 

I don't want to go handing out case numbers here.  Maybe Phoneboy or someone else can help get our case details to your engineer.

 

They'll probably want a crash dump to validate your issue is the same or different.  We're on 26k's.

SerB
Explorer

Hello Tommy, thank you for your reply. We tried yesterday with TAC to get traces from core dump files with cp_makedumpfile64 but vmcore_analysis.txt was empty. I can't share them even with TAC. It's the customer's security policy. But our case is a little bit different, there are only standby members who crashed. Two standby members on different clusters are too much for a coincidence. Let's wait maybe someone had this issue. There are no worries about sharing case numbers if someone had this issue I'll share this topic with TAC and I hope they'll find something in R&D cases.

Leaderboard

Epsum factorial non deposit quid pro quo hic escorol.

Upcoming Events

    CheckMates Events