Smart-1 Cloud: Is it possible to reboot a managed Gateway from SmartConsole?

[TSOL]

Hello Experts

I would like to confirm one specific point regarding Smart-1 Cloud.

Is it officially supported to reboot a Security Gateway that is managed by Smart-1 Cloud, directly from SmartConsole (or any Smart-1 Cloud management function)?

If there is any official documentation, SK, or design statement clarifying this behavior, I would appreciate it.

Thank you.

[Chris_Atkinson · Accepted solution]

Other than for the Management object itself I don't recall the "run script" action being restricted in either the streamed or native SmartConsole client so that might be an option for you though would need to be tested / checked with TAC for an official answer.
https://sc1.checkpoint.com/documents/R82.10/WebAdminGuides/EN/CP_R82.10_SecurityManagement_AdminGuid... 

Script examples: https://community.checkpoint.com/t5/General-Topics/Reboot-Script/td-p/202631 

[TSOL]

Thank you.

In our case, the gateway is a Quantum Spark appliance managed by Smart-1 Cloud.

Could you tell me whether it is officially supported to reboot a Spark gateway using:

reboot -f

Is this equivalent to a normal Gaia reboot for Spark appliances?

If there is any related SK or official guidance, please let us know.

[Chris_Atkinson]

"reboot -f" is forced so not equivalent to a normal GAiA reboot I would say. 

Please reach out to TAC for an official statement on supportability where required.

[Gaurav_Pandya · Accepted solution]

Apart from script, you can open shell from smart console and execute reboot command.

Select desired gateway --> Action --> Open Shell

[the_rock]

Let me verify shortly, but I believe what @Gaurav_Pandya has said makes total sense.

[the_rock · Accepted solution]

K, just verified and what Gaurav said is how you do it. Just make sure to open streamed smart console once logged in, then right click on the gateway, actions -> open shell, log in and then reboot.