Slow & Sluggish Performance with Smart-1 Cloud

[uniqcs_techsupp]

Did anyone manage to run any special configuration to address to the issue (as per titled)?

This is my very first experience (but might be the last) as connecting the Smart Console to Smart-1 Cloud experience is far totally different from running on-premises.

Any guidance such as QoS, Enable or Disabling of the features would be much appreciated!

[Chris_Atkinson]

Just some quick thoughts on this:

• Have you tried the other methods for performing management functions via Smart-1 Cloud, are those not suitable for your requirements?
• Is your Smart-1 Cloud instance hosted in the same geo region or is it remote?
• Have you already consulted TAC for any known issues or suggestions?

[uniqcs_techsupp]

Hi Chris,

My apologies that I didn't make it clearer on my post.

I was referring streaming via the Smart Console Application from Smart-1 Cloud.

No, the nearest region that my Smart-1 Cloud instance is in Australia and I'm based in Malaysia.

I'll go ahead and log a ticket but so far - our local distributors claim that this is a 'known issue'.

Thanks!

[the_rock]

Personally, I would say, do NOT give up on cloud management. Here is why I say that...I know you might be frustrated now, but I can tell you, back in 2019/2020 time, when S1C was so new, I must have spent over 100 hours on so many issues with it with same guy in TAC, we were like best friends : -). Anyway, on a more serious note, when I compare it to those days, its like night and day.

Put it this way...say, for example you have onprem management and someone makes a mistake pushing policy remotely and its 4-5 hours away drive (as an example). I dont know anyone who would be willing to spend that much time driving late at night to fix an issue. With S1C, thats never a challenge, as even if that happened, you can log into it from any computer in the world with Internet access, revert change, all good.

Now, onto your original issue...I second what @Chris_Atkinson said. Some things to check:

-test incognito browser window (I find google chrome works best)

-from settings in main portal, you can try restart the instance

-if both fail to fix the problem and other browsers have same issue, please contact TAC, ask them if they can install recommended jumbo take and also log into backend (please provide tenant identifier), so they could verify further

I have access to 8 clients who use smart cloud management, so Im very familiar with it.

Happy to do remote if you allow that and we can check together.

Hope that helps.

[Alex-]

You speak of the streamed console likely.

In the EU region at least, running the SC locally, connecting to the cloud instance, is really slow.

Unlickly it's the only way to stay connected as the AWS streamed desktop disconnects on its own after a while.

[the_rock]

I was speaking of that, yes. Btw, I used to help customer with it whose region was Ireland, though they live in Toronto, Canada and we never had a problem, always worked fine. They tell me, even 6 years later, they are so glad they decided to go with S1C.

[uniqcs_techsupp]

Hi Alex,

Spot on! The customer is located in APAC and it seems that the hosting at the nearest region (Australia if not mistaken) seems to be having the same issue.

[the_rock]

Depending where in APAC, closest one could be Singapore.

[Dmitrie_Shaiman]

Hi @uniqcs_techsupp ,

I’d be happy to assist you with Smart-1 Cloud.

We can schedule a call to review all your questions and clarify any open points.

Regards,
Dima
dmitries@checkpoint.com 

[the_rock]

Excellent @Dmitrie_Shaiman