Policy installation failed on gateway. Error code: 0-2-200262

[israelfds95]

During a migration from a Single Gateway to a Cluster, we replaced the old gateway object with the new cluster object using the standard Replace feature in SmartConsole.

After establishing SIC successfully with the new cluster, the first Access Control Policy installation failed with the following error:

Policy installation failed on gateway.  If the problem persists contact Check Point support. (Error code: 0-2-2000262)

Initial Investigation

The first step was to review SK154435:

Policy installation failed on gateway. If the problem persists contact Check Point support (Error code: X-XXXXXXX)

However, this SK does not contain any information regarding Error Code 0-2-2000262.

Next, we reviewed the policy installation report located at:

$FWDIR/state/__tmp/FW1/install_policy_report.txt

The following error was found:

loadUsermodeMt failed for load_prepare ERROR
loadmode load prepare failed ERROR
InstallPolicyMgr ERROR

At this point, several things made the troubleshooting confusing:

• SmartConsole Verify Policy completed successfully.
• No Validation Errors were reported.
• The policy appeared completely valid.

Root Cause

After opening a TAC case, the support engineer mentioned having seen this behavior before.

The issue can occur when a Gateway or Cluster object exists in the VPN column of an Access Control rule.

This configuration is not supported.

After reviewing the policy, we discovered that the large Replace operation had unexpectedly inserted the new Cluster object into the VPN column of several rules alongside the VPN Community.

This appears to be an unexpected behavior (possibly a SmartConsole Replace bug), because Gateway or Cluster objects should not be present in the VPN column.

Solution

The fix was straightforward:

• Review the affected Access Control rules.
• Remove the Gateway/Cluster object from the VPN column.
• Leave only the appropriate VPN Community object or any.

After removing the Gateway objects from the VPN column, the policy installation completed successfully.

Conclusion

If you encounter Policy Installation Error 0-2-2000262, especially after replacing gateway objects during a migration, it is worth checking the VPN column of your Access Control rules.

Have you encountered this error before?

If you've experienced Error 0-2-2000262 and resolved it using a different approach, please share your findings in the comments. It would be great to compare experiences and help build a better knowledge base for the community.

[PhoneBoy]

Nice work!

[WiliRGasparetto]

Great work!

[jorgeluiznim]

Great job, the document turned out excellent.

[RemoteUser]

That's great!! Can I ask why you're using the “cluster” object in the VPN column?

[israelfds95]

I’m not actually using it; it was a bug during the replace. I was swapping a single gateway for a cluster, and when I performed the replace in SmartConsole, it strangely placed the cluster object into the VPN community column, leaving it looking like that. I have no idea how that happened, since we know full well that isn't possible, at least not manually.

[RemoteUser]

Oh understood, make sense!

[israelfds95]

I opened a support case with Check Point to have them investigate this bug; I believe it is a significant issue for them to address in order to improve the "replace" function in SmartConsole. I was running R82 JH 107 and used the standard and correct replace procedure across 206 rules; the single gateway object was used in many rules and rule bases. SmartConsole showed no validation errors, and the Access Control Policy verification flagged no issues, indicating everything was fine with the database. Furthermore, there is no specific description for this error in the known issues knowledge base. I only discovered the problem after opening the case; TAC confirmed they had seen this specific policy error before in similar situations as I described. I later verified it in the lab by loading the database, and the anomalous behavior was indeed reproduced.