Error loading tab

[Vincent_Bacher]

Hello Mates,

b4 opening a tac case, just want to check if anybody has any helpful hints regarding my SmartConsole issue

I have a windows VM running in a DMZ of a customers environment (R80.10 sms)
In Logs & Monitor I have one open tab showing SmartLog. So far so good.

When trying to open another tab, i am always running into an error.

or sometimes

When debugging SmartConsole, i see error messages like this:

[1] [03 Aug 2018 10:19:06,028] (ERROR) SmartViewWrapper.View.SmartViewControl - Error loading page:https://<IP OF SMS>/smartview/embedded/#token=WWVDa0JDRXRabFlQSkRMZ1dzMU1kcktQcXR6MllYMlBka0lQWG9YYjNrWQ==&view-id=00000000-0000-0000-0000-A69BF720DA43&locale=en-US&publish=7a0e7c38-2ecd-4115-98bc-6c2de4b4539e, msg:TimeOut, An operation timed out.
[1] [03 Aug 2018 10:19:06,283] (ERROR) SmartViewWrapper.View.SmartViewControl - Error loading page:https://<IP OF SMS>/smartview/embedded/#token=WWVDa0JDRXRabFlQSkRMZ1dzMU1kcktQcXR6MllYMlBka0lQWG9YYjNrWQ==&view-id=00000000-0000-0000-0000-A69BF720DA43&locale=en-US&publish=7a0e7c38-2ecd-4115-98bc-6c2de4b4539e, msg:TimeOut, An operation timed out.

Running "fw ctl zdebug + drop" on the gateway between client ant SMS i see no drops regarding communication between SmartConsole client and SMS.

Any idea or hint what to do next?

Cheers
Vincent

[Paul_Chamberlai]

what version are you using? 

Check_Point_R80.10_T421_SmartConsole_Windows.exe is available. 

you will be able to see it in the CPUSE Webui  if you have internet access to your manager. 

[Vincent_Bacher]

Oh, forgot to mention. Will add the version on Monday.

[Vincent_Bacher]

Hm. i hav Build number 991140042

not sure if this is the version mentioned by you. Will download the most recent release from uc and will check build number and if it's working better.

[Vincent_Bacher]

now 991140056. same here

[Paul_Chamberlai]

follow sk112334 and log the TAC mate, if you cant fix it

[Vincent_Bacher]

Well, will log TAC tomorrow, we'll see

[Shira]

Hi Vincent,

What's the solution?

WR,

Shria

[Chris_Atkinson]

If you're on R80.10 you should upgrade to a supported release.