CP 5000 Series Device is Not Starting

[ikafka]

Hi checkmates,

The firewall with following information does not starting. "Appliance is initializing... Please wait" appear on display screen. When I restart the device, the console screen appears but does not accept any input. Putty screenshot is attached.

Device info:

Model: 5000 Series

Version: 80.40

Hotfix: 94

[G_W_Albrecht]

Contact TAC to issue RMA (HDD Smart error points to defective HDD, Recovery BIOS boot also seems a HW fault) - i would assume that backup will not work.

[the_rock]

I agree with @G_W_Albrecht ... this most likely warrants RMA. Now, if you have physical access to an appliance, you can try re-seat the HDD and maybe pull power supplies out and then put them back in and see what happens. If that fails too, then RMA sounds like the only option left.

Andy

[G_W_Albrecht]

I would rather rely on TAC before opening the device. Smells like > 5 years HW fault to me...

[the_rock]

True...good point.

[G_W_Albrecht]

2016 😉

[ikafka]

Yes we have still support. So I only checked the power cable. 

[ikafka]

I did physical check but, the result was changed. as  @G_W_Albrecht  said I will contact TAC. 

[AkosBakos]

Hi ikafa,

Before you open a ticket at TAC, I suggest you create a Hardware Diagnostic Tool output.

Here is the manual: https://support.checkpoint.com/results/sk/sk97251

This will be the first input that the support asks for. And you will have a clean picture of the hardware.

BR

Akos

[ikafka]

hi @AkosBakos 

It is not responding to the device in any way. It writes something on the console when it first device start, but then firewall stops (the firewall only working electrically ). It does not receive any input. Firewall does not enter the boot menu. So I cannot check with diagnostic tool. 

[AkosBakos]

Hi,

Have you created the pendrive with isomorphic tool?

BR

Akos

[the_rock]

Did you request RMA with TAC support?

Andy

[ikafka]

Yes @the_rock  we has been contacted with TAC. Process was initiated. 

[the_rock]

Good stuff.